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• Information We Collect We may collect information you provide when placing an order, creating an account, submitting an enquiry, subscribing to updates, or contacting support. This may include your name, email address, phone number, delivery address, preferences, and other information necessary to provide requested shopping services.
• Account Information If account features are available, information associated with your account may be stored to help manage orders, preferences, saved details, and customer interactions. You are responsible for keeping account information accurate and notifying us when important details change or require correction for future shopping activities.
• Order Information When you place an order, we collect information required to process and fulfill your purchase. Details may include selected products, quantities, delivery information, contact details, order preferences, and related instructions. This information helps us confirm orders, arrange delivery, provide support, and maintain accurate transaction records.
• Delivery Information Delivery details are used to arrange shipment and ensure products reach the requested destination. We may share necessary delivery information with appropriate logistics providers or service partners. Only information reasonably required for fulfillment, communication, tracking, and successful delivery may be provided for these purposes.
• Cash on Delivery Orders are completed using Cash on Delivery only. We do not accept online card payments, online banking payments, digital wallet payments, or other online payment methods through the shopping process. Payment is collected when your order is delivered according to the applicable order instructions and delivery arrangements.
• No Online Card Storage Because online card payments are not accepted, we do not request or store credit card or debit card numbers for completing purchases. Customers should not provide card information through contact forms, messages, support requests, or other communication channels that are not specifically designed for secure information handling.
• How We Use Information Information may be used to process orders, confirm requests, coordinate delivery, respond to questions, provide customer support, improve shopping functionality, manage subscriptions, prevent misuse, and maintain appropriate records. We aim to use collected information only for reasonable purposes connected with providing, maintaining, and improving available shopping services.
• Communications We may use your contact information to communicate about orders, delivery updates, service requests, account matters, or other necessary shopping information. Promotional communications may be sent when appropriate consent has been provided. You may choose to stop promotional messages by following the available unsubscribe instructions.
• Cookies and Similar Technologies Cookies and similar technologies may be used to support essential website functions, remember preferences, understand general usage patterns, and improve navigation. These technologies may collect information about browsing activity without necessarily identifying you directly. Browser settings may provide options for managing or restricting certain cookies and related technologies.
• Usage Information We may collect general information about how visitors interact with available pages, products, features, and shopping functions. Usage information can help identify technical problems, improve navigation, understand product interest, evaluate performance, and make the overall experience more convenient without unnecessarily collecting information unrelated to these purposes.
• Device and Technical Data Technical information may include browser type, device characteristics, operating system, general network information, and interaction details. This information can help maintain compatibility, troubleshoot errors, protect shopping functions, and improve performance. Technical data may be reviewed in aggregated or reasonably necessary forms for operational purposes.
• Information Sharing We may share necessary information with trusted service providers that assist with order processing, delivery, website operations, customer support, communications, security, or other legitimate business functions. Service providers are expected to handle information appropriately and use it only for the purposes connected with the services they provide.
• Data Security We use reasonable administrative, technical, and organizational safeguards intended to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure. Although appropriate measures are maintained, no electronic storage or transmission method can guarantee absolute security. Customers should also take reasonable precautions when sharing information online.
• Information Access Access to personal information may be limited to individuals, systems, or service providers that reasonably need it for authorized business or service functions. Internal access may be managed according to operational requirements and security practices designed to reduce unnecessary exposure of customer information and support responsible information handling.
• Data Retention Personal information may be retained for as long as reasonably necessary to complete orders, provide support, maintain business records, address disputes, prevent misuse, meet applicable obligations, or support legitimate operational purposes. When information is no longer reasonably required, appropriate steps may be taken to delete, anonymize, or securely dispose of it.
• Updating Your Information You may request correction of personal information that is inaccurate, incomplete, or outdated. Keeping your contact and delivery details current helps reduce order errors and communication problems. We may request reasonable information to verify the request before making changes to records associated with your account, order, or customer interactions.
• Data Deletion Requests You may request deletion of personal information where appropriate and subject to legitimate retention requirements. Some information may need to remain available for order records, dispute handling, fraud prevention, security, or other valid operational purposes. Requests may be reviewed before action is taken to protect account information and records.
• Marketing Preferences You can manage promotional communication preferences using available unsubscribe options or by contacting support. Choosing not to receive promotional messages will not normally prevent necessary service communications relating to orders, deliveries, account activity, customer support, or other important information required to complete requested shopping services or respond to your enquiries.
• Children's Privacy Our shopping services are intended for general customers and are not specifically directed toward children. We do not knowingly seek unnecessary personal information from children. If a parent or responsible adult believes that information has been provided improperly, they may contact support so the situation can be reviewed and appropriate action considered.
• Third-Party Links Available pages or communications may occasionally contain links or references to external services. Those services may maintain their own privacy practices, policies, and information handling procedures. We are not responsible for the privacy practices of external services, and customers should review applicable policies before submitting personal information through them.
• Fraud and Misuse Prevention Information may be reviewed or used when reasonably necessary to identify suspicious activity, prevent fraudulent orders, protect customers, secure shopping functions, investigate misuse, or enforce applicable policies. Such measures help maintain a safer shopping environment and may involve reviewing order details, communication records, technical information, or other relevant activity.
• Policy Updates This Privacy Policy may be updated when shopping practices, available features, information handling procedures, or operational requirements change. Updated provisions may be presented through available policy pages or notices. Customers are encouraged to review the policy periodically to remain informed about how personal information may be collected, used, protected, shared, and retained.
• Privacy Questions If you have questions about this Privacy Policy, information collected from you, or the way your information is handled, you may contact customer support using the available communication channels. We will make reasonable efforts to understand your concern, provide relevant information, and guide you through appropriate privacy-related requests.
• Responsible Information Handling We aim to collect and use personal information responsibly and proportionately for legitimate shopping, service, security, and operational purposes. We avoid requesting information that is unnecessary for the intended activity whenever reasonably possible. Our approach is designed to balance convenient shopping with appropriate care, transparency, and responsible information management practices.
• Contact and Privacy Requests For privacy questions, information correction requests, deletion enquiries, communication preferences, or other concerns involving personal information, customers may contact support using the available contact options. Please provide enough relevant information for us to understand your request, verify appropriate details, locate applicable records, and respond as efficiently as reasonably possible.

• Acceptance of Terms By accessing or using available shopping services, you agree to follow these Terms & Conditions and applicable policies. If you do not agree with any provision, you should discontinue use of the relevant services. Continued browsing, ordering, or interaction indicates acceptance of the terms provided here.
• Eligibility You should have the legal capacity required to use shopping services and place orders. If you are using the services on behalf of another person, you confirm that you have appropriate authority. Parents, guardians, or responsible adults should supervise purchases made by individuals who cannot independently accept applicable purchasing terms.
• Product Information We make reasonable efforts to provide accurate product names, descriptions, images, specifications, sizes, and availability information. However, displayed colors or visual details may vary depending on your device. Product information may also change when updates, corrections, or availability adjustments are reasonably necessary for accurate presentation.
• Product Availability Products shown for purchase are subject to availability and may become unavailable without prior notice. Adding an item to a cart or viewing its product page does not guarantee inventory. If an ordered product becomes unavailable, we may contact you regarding suitable options or explain the applicable order cancellation process.
• Pricing Product prices and applicable charges are displayed during the shopping process and may change when necessary. We make reasonable efforts to maintain accurate pricing information. If an obvious pricing or calculation error affects an order, we may contact you before fulfillment to clarify the situation and determine whether the order can proceed.
• Cash on Delivery Only All orders are payable through Cash on Delivery only. We do not accept online card payments, internet banking, digital wallets, or other electronic payment methods during checkout. Customers agree to provide the required payment when the order is delivered. Orders may be subject to delivery confirmation procedures before fulfillment.
• Order Placement When you submit an order, you are making a request to purchase the selected products according to the displayed information. Order submission does not necessarily guarantee acceptance or fulfillment. We may review order details, product availability, delivery information, and other relevant factors before confirming an order for processing and delivery.
• Order Confirmation After receiving an order request, we may provide confirmation through available communication methods. Confirmation indicates that order details have been received and does not necessarily prevent later cancellation when products become unavailable, delivery information is incomplete, suspicious activity is identified, or another legitimate fulfillment issue requires attention.
• Customer Information You agree to provide accurate and complete information required for order processing and delivery. This may include your name, phone number, email address, and delivery details. Incorrect or incomplete information can cause delays, failed deliveries, communication difficulties, or order cancellation, and customers are responsible for reviewing submitted information carefully.
• Delivery We aim to arrange delivery within the estimated timeframe communicated during the ordering process. Delivery times may vary because of inventory, logistics, weather, operational conditions, or circumstances outside reasonable control. Customers should provide accurate delivery details and remain available when required to receive and complete payment for their Cash on Delivery order.
• Delivery Acceptance Customers should inspect delivered packages when reasonably possible and ensure the correct order has been received. Because payment is collected through Cash on Delivery, customers should be prepared to provide the required amount upon delivery. Refusing or repeatedly missing deliveries may affect future ordering privileges or fulfillment availability.
• Returns Eligible products may be returned according to the applicable return policy and stated requirements. Returned products generally need to remain unused, complete, and in their original condition and packaging. Certain products may have different eligibility requirements because of their nature, condition, hygiene considerations, or other reasonable restrictions explained with the order.
• Refunds Where a refund is approved under the applicable return or cancellation process, the resolution will follow the available refund procedure. Since online card payments are not accepted, customers should follow the instructions provided by customer support regarding any eligible refund. Refund timing may depend on verification, returned products, order records, and the applicable resolution process.
• Damaged or Incorrect Products If an order arrives damaged, defective, incomplete, or materially different from what was ordered, customers should contact support promptly using the available communication channels. Relevant details or supporting information may be requested to review the issue. Approved resolutions may include replacement, return, refund, or another appropriate solution based on the circumstances.
• Order Cancellation Cancellation requests may be considered when submitted before an order reaches a stage where cancellation is no longer practical. Once an order has been prepared, dispatched, or otherwise committed for delivery, cancellation may not always be possible. Customers should contact support promptly if they need to request cancellation of an existing order.
• Customer Responsibilities Customers are responsible for reviewing product information, selecting appropriate items, providing accurate order details, accepting eligible deliveries, and completing Cash on Delivery payment. Customers should also use available shopping features responsibly and avoid activities that could interfere with website functionality, other customers, service providers, or normal order fulfillment operations.
• Prohibited Activities You must not misuse shopping services, submit fraudulent orders, provide intentionally false information, interfere with website operation, attempt unauthorized access, introduce harmful material, or engage in activities designed to disrupt normal services. We may restrict access, cancel orders, or take other reasonable measures when prohibited or abusive activity is identified.
• Intellectual Property Product descriptions, images, graphics, designs, written content, logos, interface elements, and other materials may be protected by applicable intellectual property rights. You may use available content only for personal shopping and informational purposes unless permission is provided. Unauthorized copying, reproduction, modification, distribution, or commercial use may be restricted.
• Website Availability We aim to keep shopping services accessible and functional, but continuous availability cannot be guaranteed. Website access may occasionally be interrupted because of maintenance, technical difficulties, updates, connectivity problems, security measures, or circumstances outside reasonable control. Temporary interruptions do not necessarily constitute a failure to provide available services.
• Third-Party Services Certain shopping, delivery, communication, hosting, analytics, or operational functions may involve independent service providers. Their services may operate according to separate terms and policies. We may rely on these providers where reasonably necessary to support orders and website operations, but customers should understand that external services may have their own procedures and responsibilities.
• Limitation of Liability To the extent permitted by applicable requirements, we are not responsible for indirect, incidental, special, or consequential losses arising from website use, product availability, delivery delays, service interruptions, or circumstances outside reasonable control. Nothing in these terms is intended to exclude responsibilities that cannot legally be excluded or limited.
• Changes to Products or Services Product selections, descriptions, features, availability, delivery options, website functions, and other shopping services may be modified, replaced, suspended, or discontinued when reasonably necessary. We may make such changes to improve operations, respond to availability, address technical requirements, or maintain a convenient and reliable shopping experience.
• Changes to These Terms These Terms & Conditions may be updated when shopping procedures, available services, policies, or operational practices change. Updated terms may be presented through available notices or policy pages. Customers are encouraged to review the terms periodically. Continued use of shopping services after an update may indicate acceptance of the revised provisions.
• Privacy Personal information submitted during shopping, ordering, delivery, communication, or support interactions may be handled according to the applicable Privacy Policy. Customers should review that policy to understand how information may be collected, used, stored, protected, shared, and retained in connection with available shopping services and customer interactions.
• Contact and Support If you have questions about products, orders, deliveries, returns, cancellations, Cash on Delivery, or these Terms & Conditions, you may contact customer support using the available communication options. Please provide relevant order information when appropriate so your request can be reviewed accurately and handled as efficiently as reasonably possible.

• Return Eligibility: Eligible products may be returned when they meet the requirements stated here. Customers must submit a return request within the applicable period and follow the provided instructions. Eligibility may depend on product category, condition, packaging, order records, and the reason for requesting a return properly.
• Product Condition: Returned products should remain unused, undamaged, complete, and suitable for resale unless the product arrived defective or incorrect. Customers should avoid alterations, repairs, washing, installation, or other changes carefully before requesting a return. Products showing unreasonable use may become ineligible for return, replacement, or refund.
• Original Packaging: Customers should retain original packaging, labels, accessories, manuals, protective materials, and other included components whenever possible. Complete packaging helps support efficient inspection and processing. Missing materials may affect eligibility, particularly when they are necessary to identify, protect, operate, or safely handle the returned product securely.
• Return Request: Customers should contact customer support before sending any product back for processing. Return instructions may include information about eligibility, packaging, pickup arrangements, inspection requirements, and supporting details. Products sent without an approved request may experience delays or may not qualify for the requested return resolution.
• Return Period: Return requests must be submitted within the applicable period communicated with the order or relevant policy information. Requests received after the stated period may not qualify unless an eligible exception applies. Customers are encouraged to review records and contact support when a return is necessary.
• Damaged Products: Products that arrive visibly damaged should be reported promptly. Customers may provide photographs, package details, order information, or evidence for review and follow all provided support instructions during processing. After assessment, an eligible damaged product may qualify for replacement, return, refund, or another appropriate resolution.
• Incorrect Products: If the delivered product differs materially from the product ordered, customers should contact support promptly. The review may require order details, photographs, packaging information, or other reasonable evidence. When the discrepancy is confirmed, an appropriate resolution may include replacement, return, refund, or another available solution.
• Defective Products: Products with eligible manufacturing or functional defects may qualify for return, replacement, or refund after assessment. Customers should report suspected defects promptly and provide requested information about the issue. Normal wear, accidental damage, misuse, unauthorized modifications, or improper handling may affect eligibility for a resolution.
• Proof of Purchase: Customers may be asked to provide an order number, confirmation details, delivery information, or reasonable purchase records as requested when requesting a return or refund. These details help support accurate verification, reduce processing errors, and connect the request with the correct product, transaction, and delivery.
• Return Shipping: Return shipping arrangements depend on the reason for return, product type, available service options, and applicable instructions. Customers should not independently send products to an unapproved location. Support may provide suitable return instructions, pickup information, packaging guidance, or other requirements before the product is shipped.
• Refund Method: Because orders are payable through Cash on Delivery only, approved refunds will be handled according to the refund procedure. We do not accept online card payments, internet banking, digital wallets, or other electronic payment methods. Customers will receive applicable instructions when a refund is approved.
• Refund Processing: Refund processing generally begins after the returned product is received and reviewed. The review may confirm product condition, completeness, eligibility, and the stated reason. Processing time can vary according to inspection requirements and the information available, and customers may be contacted when clarification is needed.
• Refund Amount: The approved refund amount may depend on the product, return reason, confirmed issue, applicable conditions, and any permitted adjustments. Customers will be informed of the applicable resolution after review. Refund decisions are based on order information, product condition, policy requirements, and circumstances supporting the request.
• Non-Returnable Products: Certain products may be excluded from returns because of their nature, condition, hygiene considerations, customization, perishability, safety requirements, or other restrictions. Any applicable exclusion should be reviewed before purchase. If an exception applies because of a confirmed defect or incorrect delivery, support may provide further guidance.
• Used Products: Products that have been significantly used, altered, damaged, repaired, washed, installed, or misused may not qualify. Customers should preserve products in their received condition while seeking assistance. Eligibility may still be considered when damage or defects occurred before delivery or resulted from an eligible issue.
• Missing Items: Components supplied with a product should be retained when a return may be requested. Missing accessories, parts, manuals, labels, protective materials, or packaging may affect inspection and resolution. Customers should notify support about missing items promptly so the circumstances can be documented and reviewed appropriately.
• Return Inspection: Returned products may undergo inspection before a return, replacement, or refund is approved. Inspection may consider condition, completeness, packaging, product identity, reported issue, and compliance with requirements. Customers should cooperate with verification requests to help ensure that the final resolution is accurate and consistent.
• Rejected Returns: A return may be declined when the product does not meet applicable eligibility requirements, required information is unavailable, the stated return period has expired, or inspection identifies significant misuse. When rejected, customers may receive an explanation describing the reason and available next steps when appropriate.
• Refund Delays: Refund processing may take additional time when returned products require detailed inspection, information is incomplete, delivery confirmation is pending, or the applicable refund procedure requires further verification. Customers should allow reasonable time and respond promptly to support requests when reasonably necessary to prevent delays when appropriate.
• Customer Support: Customers may contact support regarding return eligibility, damaged products, incorrect items, defective products, refund questions, cancellation concerns, or other return matters. Support may request order information and relevant evidence before providing guidance. Customers should follow the instructions received to help ensure efficient handling and accurate resolution.
• Fair Return Practices: Return requests should be handled honestly and accurately. Customers must not submit repeated claims for the same issue, provide misleading information, alter products, or misuse the return process. Unreasonable or fraudulent activity may result in refusal of the request and restrictions on future orders securely.
• Return Packaging: Customers should package approved returns and follow instructions provided by the support team. Proper packaging helps protect products during transportation and supports efficient inspection. Customers should remove personal belongings or unrelated materials before returning an item and retain confirmation until processing is completed for future reference.
• Record Keeping: Customers should retain relevant order confirmations, delivery records, photographs, return communications, and information until the return or refund process is fully completed for reference. Keeping accurate records helps clarify timelines, product condition, requested remedies, and communication history if additional verification becomes necessary during careful review.
• Replacement Process: Where a returned product is approved for replacement, the replacement process depends on product availability and applicable fulfillment conditions. If a suitable replacement cannot be provided, a suitable resolution may be considered accordingly. Customers should follow support instructions and provide accurate delivery information for replacement arrangements.
• Cash on Delivery Refunds: Customers must complete the applicable Cash on Delivery payment when receiving an order. No online card payment, internet banking, digital wallet, or other electronic payment method is offered. If an eligible refund becomes necessary after a Cash on Delivery purchase, support will provide the applicable refund instructions.